PrismVPN does not record any VPN activity on our servers. We operate a strict no-server-logs policy: your browsing activity, DNS queries, traffic contents, originating IP address, and VPN session metadata are never stored on our infrastructure.
For your convenience, the app stores the following data locally on your device only — it is never transmitted to PrismVPN servers:
This on-device data is fully under your control. It is deleted when you uninstall the app or use Settings > App Info > Clear Data. Daily usage records are automatically deleted after 90 days.
Our servers maintain standard operating system logs (system event logs only — not VPN activity logs) for 7 days for operational security purposes.
We only collect minimal data required to provide our service:
Additional data stored locally on your device only (never transmitted to our servers):
Guest users: A randomised device identifier (one-way hash, cannot be reversed) is sent to our servers to prevent free-tier abuse. Automatically deleted after 30 days of inactivity.
PrismShield uses AdGuard DNS servers to block ads, trackers, and malware at the DNS level. No browsing data is stored. Blocked domain counts are stored locally on your device only and never sent to our servers.
You have the right to access, correct, or delete your personal data. To exercise your rights, email privacy@prismvpn.in with subject line "Data Request". We respond within 30 days.
You can delete your account directly in the app via Settings > Delete Account — this immediately removes all server-side data.
Data portability (GDPR Art. 20): Export your data via Settings > Export My Data. JSON export includes connection history, server favourites, port forwarding rules, and session analytics.
PrismVPN does not own or physically operate any VPN servers. We use rented cloud infrastructure hosted exclusively outside India. Accordingly, PrismVPN is not subject to the CERT-In Directions on Information Security Practices for VPN Service Providers (April 2022), which apply to VPN service providers that own and operate VPN servers physically located within Indian territory. No user activity logs are stored on our infrastructure.
Email: privacy@prismvpn.in
Website: prismvpn.in
We acknowledge all emails within 48 hours.
Grievance Officer (India — DPDP Act 2023):
Name: Naren Singh
Location: Pilibhit, Uttar Pradesh, India
Email: privacy@prismvpn.in
We acknowledge grievances within 48 hours and resolve within 30 days as required under the Digital Personal Data Protection Act 2023.
For GDPR-related inquiries from EU residents, contact us at the above email and we will respond directly.